Privacy policy
Privacy Policy
This Privacy Policy outlines how THEHAKAI™️ (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the thehakai.com website (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we collect.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date. We may also take other steps required by applicable law to inform you of changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from various sources, as detailed below. The specific information we collect and use depends on how you interact with us.
Beyond the specific uses outlined below, we may also use the information we collect to communicate with you, comply with legal obligations, enforce our terms of service, and protect the Services, our rights, and the rights of our users.
What Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. "Personal information" refers to information that identifies or is associated with you. The following sections outline the categories and specific types of personal information we collect.
Information We Collect Directly from You
We may collect the following information directly from you:
- Basic Contact Information: Name, address, phone number, email address.
- Order Information: Billing and shipping addresses, payment confirmation, phone number, order history.
- Account Information: Username, password, security questions.
- Shopping Information: Products you view, add to your cart, or wishlist.
- Customer Support Information: Information you provide when contacting us for assistance, such as issues with products or services.
Some features of the Services may require you to provide specific information. You may choose not to provide this information, but doing so may limit your ability to use those features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and other similar technologies. Usage Data includes device and browser information, IP addresses, and other details about how you access and use the Site and Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including service providers, business partners, and vendors, such as:
- Payment Processors: Collecting and processing payment details to fulfill orders.
- Service Providers: Vendors supporting the functionality of our Site (e.g., Shopify), customer support providers, fulfillment partners.
- Advertising Partners: Information about your interaction with ads or promotions displayed on the Site or other platforms.
All information we obtain from third parties is subject to this Privacy Policy, and we are not responsible for the accuracy or practices of third parties.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to deliver the Services, process payments, fulfill orders, and manage your account. This includes sending you notifications about purchases, returns, exchanges, and other transactions, as well as facilitating product reviews and managing shipping or returns.
Marketing and Advertising
We may use your information to send marketing and promotional communications (via email, text message, or postal mail) and to deliver tailored advertisements. This helps us better personalize your experience and improve our marketing efforts. If you reside in the EU or other regions with similar laws, we will obtain your consent before sending you marketing communications.
Security and Fraud Prevention
We use personal information to detect, investigate, or take action regarding fraudulent or malicious activity. We also take measures to protect the security of your account. Please ensure that your account details (e.g., username and password) are kept secure, and contact us immediately if you suspect any unauthorized access.
Customer Communication
We use personal information to respond to customer service inquiries, improve the Services, and maintain a business relationship with you.
Cookies
We use cookies to enhance your experience, improve the Site, and conduct analytics. For detailed information on our use of cookies, please refer to our cookie policy, which can be found on the Shopify website at Shopify Cookies.
You may manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Services.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- Service Providers and Third-Party Vendors: We share your data with third parties who assist us in performing services, including IT support, payment processing, fulfillment, and customer service.
- Business Partners: We may share information with affiliates or marketing partners, such as Shopify, who operate under their privacy policies.
- Legal Compliance: We may disclose personal information to comply with legal obligations, such as responding to subpoenas, search warrants, or similar requests.
- User-Generated Content: The Services may allow you to submit user-generated content (e.g., product reviews, comments). Please note that any content you post publicly will be accessible to anyone, and we are not responsible for the security of such information.
- Third-Party Websites and Links: Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external websites. Please review their privacy policies before submitting personal information to those sites.
Children’s Data
The Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will take steps to delete it.
Security and Retention of Your Information
We take reasonable measures to protect the security of your personal information. However, no data transmission or storage method is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, delete, or correct your data. You can also request restrictions on how we process your information.
If you reside in the European Union or other regions that provide these rights, you may request access to the personal data we have collected about you and ask for corrections, deletions, or to restrict processing.
Opt-Out of Marketing Communications
You can opt out of marketing communications by using the "unsubscribe" link in emails or contacting us directly.
Complaints
If you have concerns about how we process your personal information, please contact us at the details below. If you're not satisfied with our response, you may file a complaint with your local data protection authority.
International Users
If you reside outside the United States, please note that your personal information may be transferred, stored, and processed in the United States. We will comply with applicable laws regarding international data transfers.
Contact
For questions regarding our privacy practices or to exercise your rights under this Privacy Policy, please contact us at:
Email: infohakai.usa@gmail.com
Physical Address: 69 Upper County Road, Dennis MA 02660, United States
